POLICIES

Privacy Policy:

  • Please create a account so that you can login and manage your appointments. You can reschedule and cancel appointments 24hrs to appointment.

    • Privacy is important to us at Whitney B. Hair Studio.  To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on the Whitney B. Hair Studio website.

    • The only personal information we collect is name, email address, telephone number, and credit card information,  are solely for booking/ record purposes only! 

    • We use the personal information collected from you to contact, booking, salon deposits, cancellation/no call no show fee's . Such personal information as we collect is not used for any other purpose and is not shared. 

    • We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. 

    • To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    • Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13 , and no part of our website is structured to attract anyone under 13 to provide information to us outside of the clients name for booking purposes only.

    • You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.   

    • In the unlikely event any of the personal information you supply us online is misused, you may redress these issues by contacting us directly at. (513) 237-7271.

    • Should you have questions or concerns about this Privacy Policy, please call us at (513) 237-7271.

Salon Policies:

  • Please call/ text (513) 237-7271 if running late; there's a 15 min grace period for appointments after that you may have to reschedule. If you're unable to contact your stylist via the salon please contact them directly : Mikhaila (513) 725-8530. Morgan (513) 545-8219. Rachel (513) 373-6699. 

  • No Call/No Show= 50% of Service. Your card will be charged this fee plus the 7% processing fee if you no show! If your card is declined the fee will be added to your next appointment or you'll be unable to schedule with us.

  • Please cancel 24 hours prior to your appointment. Failure to do so may result in being changed 50 % cancellation fee. Your card will be charged this fee plus the 7% processing fee!If your card is declined the fee will be added to your next appointment!

  • Cash and Debit/Credit Cards are accepted ( A 7% Processing Fee is applied for a debit/credit transactions)

  • Please NO children allowed, or other guest unless being serviced.

  • All services that are booked with Morgan must be paid with CASH ONLY

  • When booking thoroughly read the service description and please select all add-on services in addition to the main service so that the right amount of time is allotted. Also so you’ll know around how much the service will be and what is needed for that particular services. Please be mindful that all prices listed are starting price points and can increase at any time.

  • We do not work or correct any other salons work!

  • We only remove extensions installed at our salon only!

  • We only install sew extensions with  100% Virgin Hair. (No Chinese store bought hair or closures please). Extensions can be reused except for when they have been used for  blunt/ bob hair cuts. 

  • Please come prepared and ready for your appointment; all previous styles need to already taken down and hair needs to be detangled!

Note:

 

**All Clients/Staff are required to wear a mask at their appointment. If you have a fever or you have any symptoms of COVID-19, or you're not feeling well or have been around anyone who has tested positive of COVID-19  please call or text us to cancel. As we want to remain safe and would like to provide a safe and clean salon for ourselves and clients. To keep our salon safe our waiting area is closed, we will limit the amount of clients in the salon at a time, we will be sanitizing and disinfecting in between clients, staff will sanitize and wash hands frequently, staff health assessments will be down prior to working and clients will be asked to wash/ sanitize hands upon arrival. **

Return/ Refund Policy:

 

Our product is 100% Virgin Hair! Please remember that each bundle comes from a different donor therefore color, texture, and wave pattern are never guaranteed. We try our best to match each order accordingly.

We take pride in providing our clients with top quality, extensions, beauty and bath products; once your order is placed were unable to make adjustments to it. We thoroughly inspect our products prior to customer pick up and before shipping ; due to the hygienic nature that they are we do not accept any returns and or exchanges. All Sales are final!

Shipping Policy::

Please allow 7-10 business days for order processing prior to shipment. We ship our orders  Monday through Friday and our standard shipping will take 3-5 days to deliver. Tracking confirmations will be available via email once your package has shipped.

Customer Pick Up:

Once your order has been processed and is ready you'll receive a email confirmation. Please contact us at (513) 237-7271 to arrange a time for your pick up. Orders can be picked up Tuesday-Saturday at:

 

Whitney B. Hair Studio

3228 W Galbraith Road Suite C 

Cincinnati, Ohio 45239